frequently asked questions
- What shipping method do you use?
We ship USPS First Class, which takes 1-3 days domestic.
- How long is your handling time?
Packages usually get shipped out the same or next business day.
- Do you ship outside of the U.S.?
Absolutely! Shipping rates and time will vary depending on market rates. We are not responsible for any customs restrictions, tariffs, or other regulations outside of the United States.
- What is matcha?
Matcha is a green tea that has been specially grown and processed into a fine powder.
- Where does this matcha come from?
Our matcha is harvested from the hillsides of Uji, Kyoto; the birthplace of matcha!
- Is your matcha tested for radiation?
Our matcha is grown in Uji, Kyoto. Uji, Kyoto is in the southern regions of japan and is over 350 miles south of the Fukushima Power Plant. Our supplier in Japan has an independent lab that tests the finished product for radiation before it leaves the country.
- How many grams are in a serving?
1 serving has 2 grams, but you can go as high as 4 grams if you like the extra caffeine.
- What does matcha taste like?
Deep umami flavors and a balanced bitter profile. It’s hard to put into words quite honestly… other than tasty!
- Is your matcha Organic?
Our matcha is organic! We are JAS Organic certified and we are currently waiting to get USDA Organic certified.
- What grade of matcha is this?
- How much caffeine is in a serving of matcha?
1 serving (2 grams) has about 70mg of caffeine
- Should I only use hot water
Hot water is best as it will release more of the L-theanine into the water. Just make sure you do not exceed (175f / 80c) as that may ruin the flavor of the matcha
- Where does your collagen come from?
Our collagen is harvested from fish.
- Can you taste the collagen in the matcha?
Nope! Our customers can confirm that our collagen mix tastes only of the deep umami flavors in matcha.
- What does collagen do?
- Builds Bone Strength
- Improves Skin, Hair and Nails
- Stabilizes Blood Sugar
- Boosts Metabolism
- Improves Wound Healing and Reduces Scars
- Reduces Inflammation and helps with joint pain
- Brain Health
- Thyroid Boost
- Antibacterial Effects
- Superior Protein Source for Weight Management
- How do I use my frother?
Your frother comes with two different inserts:
- Mixing insert (without coil): This will stir your drink. When using this one, you may fill the frother with liquid up to the higher indicator line.
- Frothing insert (with coil): This is will froth your drink, giving it a more foamy texture. When using this one, you may fill the frother with liquid up to the lower indicator line.
Once you've secured the insert, and placed your milk/water and matcha in the frother, it's time to make your drink!
Press once for a warm beverage, and press twice to keep it cold.
- How should I clean my ito frother?
- Hand wash only!
- Remove frother from base (do NOT wet base)
- Rinse out the remaining matcha mixture
- Remove the frother insert and wash separately
- Use warm water and soap to clean
- You may use a sponge to gently scrub (abrasive tools are not recommended)
- Use a towel or air dry once frother is clean
- How do you prepare matcha?
Traditional whisk method:
- Add 1 serving of matcha to a bowl or mug
- Pour hot water (170°F) into bowl
- Whisk or stir until fully dissolved
- Add sweetener if preferred
Modern way to matcha:
- Pour water or your choice of milk into the frother
-Do not exceed the recommended symbols located inside the frother
[top symbol is for mixing; bottom symbol is for frothing]
- Add 1 serving of matcha into the frother (2 grams)
- Add sweetener if preferred
- Press twice to froth, or press once for heated froth
- Where do I store matcha?
Keep your matcha well sealed in a cool place, preferably the fridge.
- Check out our Refund Policy page for more info.
- Check out our Subscription Policy page for more info.
- Is your tea GMO free?
Yes, our product does not contain any GMO’s.
- How is matcha different from green tea?
With matcha you are ingesting the entire leaf, not just the infusion.
This is like eating vegetables over vegetable broth. As a result, and because of its harvesting, grinding, and storing methods, drinking 1 cup of matcha = 12 cups of green tea in terms of nutrition.
- Does matcha contain gluten?
No, there is absolutely no gluten in our matcha.
- Why is your matcha less bitter than other matcha brands? Do you have additives?
No, (well, at least for our Original bag) this is the beauty of a good quality matcha.
The rich umami flavor of our organic matcha is a component of a few things, including the humidity, soil, amount of shade, and time of harvest. Young leaves are picked at first flush, and only the top leaves are used for premium tea. These small leaves are cleaned, stored slightly above freezing, then stone ground into naturally vibrant green powder.
Another component we look at is the grade of the matcha. Our organic green tea leaves are grounded down through traditional stone milling into fine grains, where we can officially refer to it as "matcha".
From there, it is absolutely crucial to store the matcha in cold temperatures and out of the sun's reach.
- Is your matcha addictive?
Chemically, nope… If feeling good and energized is addictive to you, then yes.
- How does your matcha make you calm?
The L-theanine amino acid in matcha increases alpha waves in the brain helping you to feel calm, alert, and mentally focused. It also decreases the absorption of caffeine by the body, maximizing the duration of the calm energy.
- Is your matcha vegan?
Our Original bag is 100% pure Japanese matcha - making it vegan. Our collagen bags do contain fish.
There are several sources for collagen. Ours is marine-based. Bovine is derived from cattle cartilage while marine is made from the skin of fish that would otherwise get thrown away. This makes our collagen pescatarian and sustainable!
- Can I make matcha without a whisk or frother?
Yes you can, but this is now how we would recommend making it. When using tools such as a fork, it is much harder to remove the clumps due to the matchas fine powder profile.
Have any other questions? Send us a message at firstname.lastname@example.org
Article credit : Heidi Cohen ( https://heidicohen.com/use-blog-to-sell/ )